ServiceNow is a powerful enterprise workflow platform with a massively configurable back-end. One of its greatest benefits is the ease with which it can be configured and customized, letting you do nearly anything you can imagine.
This is also its greatest risk.
To realize the full benefits of ServiceNow's customizability without risking the integrity of your instance, requires deep knowledge of the arcane ins-and-outs of the ServiceNow platform, its capabilities, and its corresponding pitfalls and "gotchas".

The goal of the ServiceNow Development Handbook is to make you a better ServiceNow admin, dev, and architect. It does this by showing you not only what best-practice *is*, but *why* certain practices are considered "best" and why others are pitfalls. These lessons would otherwise be learned the hard way or not at all.
By reading and understanding the concepts in this compendium of ServiceNow knowledge, you will be able to build more robust, resilient, and powerful ServiceNow solutions.

WHO IS THIS BOOK FOR
This book will be useful for ServiceNow admins, developers, and architects. It is not a ServiceNow training course meant to take you from start to finish. It's aimed at ServiceNow administrators, developers, and architects, who have at least a little experience, whether that's on-the-job, or just building your portfolio. It's also extremely helpful to have a basic understanding of JavaScript before getting started with this book.

If you're just starting your ServiceNow career, consider reading my other book, "Learning ServiceNow, Second Edition" (ISBN-13: 978-1788837040).
You can find Learning ServiceNow at http: //lsn.snc.guru/

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